Privacy Policy

Last updated: 2 May 2026

This Privacy Policy explains how LEVEL ACADEMY collects,
uses, stores, and protects personal information when you visit level-learn.com,
submit a free trial request, communicate with our team, attend a trial session, or enroll in a paid course.

LEVEL ACADEMY is the online English learning brand operated through
level-learn.com by Levels International Group LLC,
a company licensed by Sharjah Media City (SHAMS), United Arab Emirates.

1. Information We Collect

We may collect personal information that you voluntarily provide when using our website,
submitting a free trial request, contacting us, attending a trial session, or enrolling in a course.

This may include:

• Full name
• Email address
• Phone number or WhatsApp number
• Country or location
• Student age
• Current English level
• Preferred session time
• Learning goals
• Messages, questions, or notes sent to our team
• Course enrollment and attendance information
• Payment confirmation information, where applicable

2. Information Collected Automatically

When you visit level-learn.com, certain technical information may be collected automatically.
This may include:

• Device type
• Browser type
• IP address
• Pages visited
• Time spent on the website
• Referral source
• General website usage information

This information may be collected through website analytics tools, cookies, tracking technologies,
hosting services, or security tools used to operate and improve the website.

3. How We Use Your Information

We use personal information for legitimate business, educational, support, and operational purposes.

We may use your information to:

• Respond to your free trial request.
• Contact you through WhatsApp, phone, email, SMS, or another official communication channel.
• Match you with a suitable live English group.
• Arrange a free trial session where available.
• Confirm course schedules and enrollment details.
• Provide live online English lessons through Zoom, Google Meet, or another approved platform.
• Send course access details, reminders, updates, and support messages.
• Process enrollment, payment confirmation, refunds, or administrative requests.
• Improve our website, courses, student support, and user experience.
• Maintain security, prevent fraud, and protect our website and services.
• Comply with legal, regulatory, accounting, or business record obligations.

4. Communication Through WhatsApp, Email, and Phone

By submitting a free trial request or contacting LEVEL ACADEMY, you agree that
we may contact you using the contact details you provided.

Communication may take place through:

• WhatsApp
• Email
• Phone calls
• SMS
• Other official communication channels used by LEVEL ACADEMY

These communications may relate to free trial scheduling, course matching, enrollment, support,
payment instructions, course access, reminders, updates, and service follow-up.

You may contact us at support@level-learn.com if you no longer wish to receive
non-essential communications.

5. Free Trial Forms and Third-Party Form Providers

LEVEL ACADEMY may use third-party form tools, such as online form providers, to collect
free trial requests and student information.

When you submit a form, the information you provide may be processed by the form provider
for the purpose of delivering your submission to LEVEL ACADEMY.

We use this information to contact you, arrange your free trial, match you with a suitable group,
and manage your enrollment process.

6. Payments and Payment Providers

LEVEL ACADEMY does not currently collect payment card details directly through a public checkout
on level-learn.com.

If payment is required after the free trial and schedule confirmation process, LEVEL ACADEMY may
send an official secure payment link through WhatsApp, email, or another official communication channel.

Payment information may be processed by approved third-party payment providers. These providers may
collect and process payment details according to their own security standards and privacy policies.

LEVEL ACADEMY may receive limited payment-related information such as payment status, transaction
confirmation, amount paid, currency, date of payment, and refund status where applicable.

7. Course Sessions and Recordings

LEVEL ACADEMY provides live online English courses through platforms such as
Zoom and Google Meet.

Session recordings may be provided for students who miss live sessions, subject to technical
availability, student privacy requirements, and internal course rules.

If sessions are recorded, recordings are intended for course access and student learning support only.
Students must not copy, distribute, publish, share, sell, or misuse recordings or course content.

Students should not record live sessions or share meeting links without written permission from
LEVEL ACADEMY.

8. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary for business, educational, technical,
operational, legal, or support purposes.

This may include sharing information with:

• Instructors or team members involved in delivering the course.
• Online meeting platforms such as Zoom or Google Meet.
• Form providers used to collect free trial requests.
• Payment providers used to process secure payments or refunds.
• Website hosting, analytics, security, or technical service providers.
• Professional advisors, accountants, legal advisors, or compliance providers where needed.
• Authorities or regulators where required by applicable law.

9. Data Storage and Security

We take reasonable steps to protect personal information against unauthorized access, loss,
misuse, alteration, or disclosure.

However, no method of internet transmission, online storage, or electronic communication is
completely secure. Therefore, we cannot guarantee absolute security of information transmitted online.

Students are responsible for keeping their own devices, email accounts, WhatsApp accounts,
and login details secure.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described
in this Privacy Policy, including course administration, student support, legal compliance,
business records, accounting, dispute handling, fraud prevention, and service improvement.

When information is no longer required, we may delete, anonymize, or securely archive it,
unless retention is required for legal, accounting, regulatory, or legitimate business purposes.

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality,
improve performance, analyze usage, enhance security, and improve user experience.

You may be able to control or disable cookies through your browser settings. However,
disabling cookies may affect some website features or performance.

12. International Users

LEVEL ACADEMY may provide services to students in different countries, including students
in the Gulf region and international markets.

By submitting information to us, using our website, requesting a free trial, or enrolling in a course,
you understand that your information may be processed in the United Arab Emirates or in other locations
where our service providers, communication platforms, form providers, hosting providers, or payment
providers operate.

13. Children and Student Information

Some students may be children or minors. Where a child or minor is registering for a course,
the free trial request, communication, payment, and enrollment should be handled by a parent,
guardian, or authorized adult.

Parents or guardians are responsible for ensuring that the information submitted is accurate
and that the student is allowed to attend live online sessions.

LEVEL ACADEMY may contact the parent, guardian, or authorized adult using the contact details
provided during the free trial request or enrollment process.

14. Your Rights and Requests

You may contact us to request access, correction, update, or deletion of your personal information,
subject to applicable legal, accounting, operational, and legitimate business requirements.

To submit a privacy request, please contact:

support@level-learn.com

We may need to verify your identity before responding to certain requests.

15. Third-Party Links

Our website, messages, or course communications may include links to third-party websites,
platforms, tools, or payment providers.

We are not responsible for the privacy practices, security, content, or policies of third-party
websites or services. You should review the privacy policies of any third-party services you use.

16. Changes to This Privacy Policy

LEVEL ACADEMY may update this Privacy Policy from time to time to reflect
changes in our services, website, business operations, legal requirements, or data practices.

The latest version of this Privacy Policy will be available on level-learn.com.

17. Contact Us